Product Updates

Faster Refunds for Customers

We've updated the way that refunds are processed by Fatsoma, meaning that your customers receive their refunds faster.

We've made a significant update to the way refunds are handled. We have integrated with the Stripe Payments API in order to process requested refunds automatically with minimal user input. This has reduced our response time to refund requests from up to five working days to one working day, meaning customers will get their money back faster. Customers can expect to receive a refund within a maximum 10 working days after requesting.


How can we improve?

We’re committed to building the best ticketing and event marketing platform in the world. If you have any suggestions on what we can do to improve, we’d love to hear them. Please, get in touch

More Product Updates

We automatically take tickets off sale when you change the event status to "cancelled"

To help make life easier when you have to cancel an event, we now take tickets off sale when you change the event status to 'Cancelled - Event not going ahead'.

We've introduced a new event status, "Rescheduled - New date TBC".

To help when you need to reschedule an event but have not confirmed a new date, we've introduced a new event status, "Rescheduled - New date TBC".

We've added additional information to the refund request page

To help you decide whether to approve or deny refund requests we've added additional information to the refund request page.

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