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Build customer loyalty

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Reach your customers when they're most engaged.

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Finding the best time and place to reach your customers online is hard work.

Marketing emails can be overlooked, and customers can miss out on important information about your events. But with Order Confirmation Messages, you can reach your customers right after they’ve purchased a ticket — when they’re most engaged.

  • Share useful information
  • Build hype for your events
  • Upsell or recruit reps

Build customer loyalty with Order Confirmation Messages.

Get in touch
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Share important information

Share a message to your customers on our Order Complete page and in their ticket email.

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Build hype for your events

Embed images or videos to help build excitement around your event.

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Upsell and recruit

Upsell other events, charities, or use the space to help recruit reps.

“Conveying the size and format of our event to customers so that they can maximise their experience with us is vital — this is made much easier through the use of a custom order completion message that contains our arrival instructions video.”

Christiano Crawford, Psycho-Path
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“Our charity partnerships are important to us. By adding a custom order confirmation message we can direct our customers to our partner charities quickly and easily.”

Sarah Lacey, Funk Up The Farm Festival
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"It’s great to instantly share extra info about the event while we have our customers’ attention. I’ve also used them to upsell charities.”

Ross McGregor, M-AD Agency
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3 simple steps to reach your customers when they’re most engaged.

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Choose an event

Choose an event from your Fatsoma dashboard, find ‘Messages’ in the left
hand menu, and then pick ‘Order
Confirmation Messages’.

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Personalise your messages

Customise your messages to include whatever you like. Add additional information, embed videos or drive traffic to your social channels.

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Start reaching customers

Your messages will show in the confirmation email and in the Order Complete page on Fatsoma. You’ve got two places to reach your customers.

Your questions, answered.

What can I include in my Order Confirmation Messages?

Where will my message be displayed?

What are the benefits of Order Confirmation Messages?

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We’re more than just a ticketing system. We’re a way to build a stronger, more successful events business.

Fatsoma gives you the tools to build a loyal customer base that you can re-engage whenever you need. Boosting your revenues, freeing up your time, and making your marketing go further.

Grow your brand and your events business with confidence with Fatsoma.

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Ready to get started?

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