To help make life easier when you have to cancel an event, we now take tickets off sale when you change the event status to 'Cancelled - Event not going ahead'.
To give customers a more consistent experience when using Fatsoma, we've updated the design of the emails we send.
To help you decide whether to approve or deny refund requests we've added additional information to the refund request page.
To help when you need to reschedule an event but have not confirmed a new date, we've introduced a new event status, "Rescheduled - New date TBC".
To give customers a better overview of the range of events on Fatsoma.com, we've launched a new homepage.
To help make your events more visible in Google and other search engines we've updated the URL structure for events and brand pages.
To help maximise conversion when customers browse your website, we've created a new ticket widget.
Refund requests now go directly to you to approve or deny, giving you complete control.
We've worked tirelessly throughout 2020 to continually improve the Fatsoma platform, helping event organisers hit the ground running after the lockdown
We have integrated with the Stripe Payments API to reduce the time taken to process refunds for your customers.
If you sell multiple tickets per order, you can now collect attendee data for each attendee through the new dynamic order form feature. Click through to find out how.
We have introduced a new concept called "Event Status" as a way for event organisers to communicate with Fatsoma whether the event is still taking place, has been cancelled or is postponed.
You can now select start and end times, or publish and announcement times in 5 minute intervals, rather than 15 minute intervals.
We’ve changed from infinite scroll to pagination on events and notifications on fatsoma for business.
In order to make the experience of using Fatsoma for Business easier and even more enjoyable, we have deployed a number of changes to the control panel.
As part of ongoing User Experience and SEO improvements, we’ve extended the taxonomies we use at Fatsoma to include what we are calling “occasions”.
In order to maximise your ticket sales, we’ve launched Google Pay and Microsoft Pay on the Fatsoma website.
We’ve introduced a new duplicate event tool to help make your life easier.
To help maximise conversion rates and ticket sales, we’ve launched Apple Pay on the Fatsoma website.
You can now give staff access to scan individual events in the Fatsoma scan apps for iPhone and Android.
We’re committed to building the best ticketing and event marketing platform in the world. If you have any suggestions on what we can do to improve, we’d love to hear them. Please, get in touch