Product Updates

Browse our latest product updates, new features, and improvements

We automatically take tickets off sale when you change the event status to "cancelled"

To help make life easier when you have to cancel an event, we now take tickets off sale when you change the event status to 'Cancelled - Event not going ahead'.

We've updated the design of all the emails we send

To give customers a more consistent experience when using Fatsoma, we've updated the design of the emails we send.

We've added additional information to the refund request page

To help you decide whether to approve or deny refund requests we've added additional information to the refund request page.

We've introduced a new event status, "Rescheduled - New date TBC".

To help when you need to reschedule an event but have not confirmed a new date, we've introduced a new event status, "Rescheduled - New date TBC".

We've launched a new homepage

To give customers a better overview of the range of events on Fatsoma.com, we've launched a new homepage.

We've updated the URL structure for events pages.

To help make your events more visible in Google and other search engines we've updated the URL structure for events and brand pages.

We've created a new event widget

To help maximise conversion when customers browse your website, we've created a new ticket widget.

New refund request process

Refund requests now go directly to you to approve or deny, giving you complete control.

Fatsoma Product Updates Overview 2020

We've worked tirelessly throughout 2020 to continually improve the Fatsoma platform, helping event organisers hit the ground running after the lockdown

Faster Refunds for Customers

We have integrated with the Stripe Payments API to reduce the time taken to process refunds for your customers.

Customer questions on a per ticket basis

If you sell multiple tickets per order, you can now collect attendee data for each attendee through the new dynamic order form feature. Click through to find out how.

Event status introduced

We have introduced a new concept called "Event Status" as a way for event organisers to communicate with Fatsoma whether the event is still taking place, has been cancelled or is postponed.

Time format set to five minute intervals

You can now select start and end times, or publish and announcement times in 5 minute intervals, rather than 15 minute intervals.

Pagination of Events and Notifications has changed

We’ve changed from infinite scroll to pagination on events and notifications on fatsoma for business.

Updated Control Panel User Interface

In order to make the experience of using Fatsoma for Business easier and even more enjoyable, we have deployed a number of changes to the control panel.

New Occasion Pages on Fatsoma

As part of ongoing User Experience and SEO improvements, we’ve extended the taxonomies we use at Fatsoma to include what we are calling “occasions”.

Google Pay and Microsoft Pay are now available on the Fatsoma website

In order to maximise your ticket sales, we’ve launched Google Pay and Microsoft Pay on the Fatsoma website.

New Duplicate events tool

We’ve introduced a new duplicate event tool to help make your life easier.

Apple Pay is now available on the Fatsoma website

To help maximise conversion rates and ticket sales, we’ve launched Apple Pay on the Fatsoma website.

New Fatsoma Scanner Permissions

You can now give staff access to scan individual events in the Fatsoma scan apps for iPhone and Android.

How can we improve?

We’re committed to building the best ticketing and event marketing platform in the world. If you have any suggestions on what we can do to improve, we’d love to hear them. Please, get in touch

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