To help you decide whether to approve or deny refund requests we've added additional information to the refund request page.
If refund requests come flooding in it can be confusing to know how to process them. Especially when every customer has a different reason why they want a refund.
We're here to help.
On every refund request, we've now included easy to understand guidance explaining when you are legally required to refund customers, and when it's at your discretion.
If you want to read up a bit more on consumer rights and contract law regarding ticket refunds, see:
We’re committed to building the best ticketing and event marketing platform in the world. If you have any suggestions on what we can do to improve, we’d love to hear them. Please, get in touch
To help make life easier when you have to cancel an event, we now take tickets off sale when you change the event status to 'Cancelled - Event not going ahead'.
To help when you need to reschedule an event but have not confirmed a new date, we've introduced a new event status, "Rescheduled - New date TBC".
To help you decide whether to approve or deny refund requests we've added additional information to the refund request page.
